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Front Desk Associate

Scenthound

Wichita, KS·Posted 32d ago

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~$29k–$40k/yrFull-TimeEmployee Pet DiscountPTO / Paid Time Off

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Benefits:

tips
Employee discounts
Opportunity for advancement
Paid time off
Training & development

Pay: Average total compensation $14–19/hour (hourly base + tips)

Love dogs, sales, and fast-paced environments?

At Scenthound, we’re focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We’re looking for a driven, energetic team member to join our front-of-house team as a Front Desk Associate. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance.

Why Join Scenthound?

Competitive hourly pay + tips
Average total earnings of $14–19/hour
Merit-based pay increases
Paid vacation
Complimentary membership for your dog
Clear growth path into Assistant Manager and Manager roles
Cross-training and leadership development opportunities

What You’ll Do

As a Sales & Customer Experience Specialist, you’ll help drive both customer satisfaction and business performance.

Responsibilities include:

Drive membership sales through customer education and relationship building
Achieve key performance goals including membership conversion, rebooking, average ticket, and retail sales
Recommend service upgrades, add-ons, and retail products
Build and follow up with sales leads
Answer phones, schedule appointments, and manage customer accounts
Resolve customer concerns and create positive client experiences
Retain memberships and strengthen customer loyalty
Support daily operations and keep the front area clean and organized
Cross-train in multiple areas to support team needs and business growth

What We’re Looking For

We’re looking for someone who is:

Goal-oriented and motivated by performance
Confident in sales and comfortable making recommendations
Energized by a fast-paced environment
Strong at multitasking and staying organized under pressure
Friendly, outgoing, and excellent with customers
Accountable and KPI-driven
Comfortable giving and receiving feedback
Passionate about dogs and dog wellness

Experience Preferred

Sales experience strongly preferred
Customer service experience (retail, restaurant, hospitality, or similar)
Comfortable using technology and computer systems
Reliable transportation required

Physical & Role Expectations

Ability to stay active and on your feet throughout shifts
Comfortable moving quickly in a busy environment
Willingness to work as part of a highly collaborative team
Ability to adapt and shift priorities throughout the day

This is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance.