A GroomerHires job ad is a single payment with no auto-renewal, and it is published the moment checkout completes.
Groomers, bathers and pet care workers can see it from that point on, which is why the refund-on-request window is short.
Mistakes in how we billed you are different: there is no time limit on those, and we will correct them whenever you tell us.
Full refunds when we billed you wrongly
- You were charged more than once for the same job ad.
- We took the payment, but a fault in our system kept the ad from being published.
- You were charged without authorizing it, after we confirm the payment was not made with your consent.
Cancelling in the first 48 hours
Reach us within 48 hours of your payment and we will take the ad down and refund every dollar.
Within that window, no explanation is needed.
Once 48 hours have passed
At that point your ad has been visible to groomers and pet care job seekers for two full days, which is the service you paid for, so the charge can no longer be refunded.
Filling the job fast does not bring the refund back.
If you hire within the first week, we will remove the ad when you ask, though the remaining days of the 30-day listing are not refunded.
If your situation is out of the ordinary, email us anyway and we will consider it case by case.
Situations that are not refunded
- Ads we took down because they broke our Terms & Conditions, such as misleading pay or commission figures, discriminatory language that breaks the law, a business that does not exist, or unlawful work.
- A smaller pool of applicants than you wanted, or applicants who lack the grooming experience, breed knowledge or certification your ad asked for. We publish and share your ad, but we do not guarantee how many people apply or that you will make a hire.
How to request a refund from GroomerHires
Email [email protected] from the address on your payment and give us the job title plus your Stripe receipt number.
Approved refunds are returned to the card you paid with.
Stripe refunds normally reach your account within 5–10 business days, although your bank decides the exact timing.