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Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel

Grand Rapids, MI·Posted 32d ago

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Part-Time · Salary VariesPart-TimeEmployee Pet Discount401k MatchHealth Insurance

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Benefits:

401(k) matching
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement

K9 Resorts Luxury Pet Hotel aims to delight our guests and wow our clients, being a home away from home for the dogs we serve! We are second to no one when it comes to dog boarding and dog daycare. We do this through unparalleled training and development of our team. All with a best-in-class facility that is designed around being a place where dogs want to come!

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Our Culture and Values:

We have a positive mindset focused on our actions and attitudes.
We thrive as a result of teamwork that looks out for one another.
We provide legendary service, consistently, internal and external.
We are accountable, always looking to improve, always open to feedback.
We will cherish and honor safety for all we touch.
We strive for perfection, even in the midst of impossibility, with intense attention to detail.

Pet Resort Guest Service Representative Responsibilities:

Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in and check-out procedures, as well as reservation processes, in the POS system.
Take custody of pets and ensure they are properly placed in the designated area of the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions and/or injuries.
Perform tasks as requested by management, including:
- Sanitation of the lobby, boarding, and daycare accommodations.
- Monitoring daycare.
- Bathing dogs.

Pet Resort Guest Service Representative Qualifications:

Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
An enthusiastic personality is comfortable selling.
Positive, professional and hardworking

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with growth potential, join our nationally recognized, top-rated pet care facility.

Apply now! We look forward to meeting you!