~$50k–$83k/yrFull-TimeUniform ProvidedFlexible ScheduleHealth InsurancePTO / Paid Time Off
Benefits:
- 401(k)
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Who We Are
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
· Sales experience and confidence (membership sales is highly valued!)
· Customer service experience (retail or restaurant)
· Computer/ Technology proficiency
· A passion for dogs and dog health & wellness!
· Reliable transportation
· Willingness to work in a smoke-free environment
Who We Are Looking For
We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!
Benefits
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Total Compensation - $24-30/hr.
- Base pay is $18- $21 an hour.
- Can expect $6-9 additional per hour based on tips
- Opportunity for commissions incentives
- Medical benefits upon eligibility
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
Tasks
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
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